Is the AI receptionist HIPAA compliant?

The system is designed with HIPAA awareness from the ground up. Patient data is encrypted at rest and in transit. Call recordings are stored in access controlled storage with audit logs. The AI collects only scheduling relevant information (name, contact, insurance plan, reason for visit) and does not discuss medical history or treatment details. For practices that require a signed BAA, we configure the infrastructure on HIPAA eligible hosting providers. The call transcription and analytics dashboard use role based access so only authorized staff can view patient information.

Why Retell AI instead of ElevenLabs for dental and skincare?

Retell AI is purpose built for conversational voice agents, meaning it handles the full dialogue loop: listening, understanding intent, generating a response, and speaking. ElevenLabs excels at voice synthesis but requires more custom engineering for the conversational layer. For healthcare settings where the conversation follows structured flows (booking, intake, FAQ), Retell AI's built in conversation management reduces development time and provides better turn taking behavior. The result is more natural phone conversations with fewer awkward pauses.

AI Receptionist for Dental

AI Receptionist for Dental and Skincare
Retell AI Voice. 2 Weeks.

Dental practices and skincare clinics run on appointments, and every missed call is a missed booking. We build an AI receptionist powered by Retell AI that answers patient calls in a warm, professional voice, books appointments based on your real time availability, and handles common questions about services, insurance, and preparation instructions. Your front desk team focuses on patients in the office while the AI handles the phone.

14 day delivery

HIPAA aware

Full source code

Get Your Fixed-Price Estimate or book a 15-min fit call→

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What Your AI Receptionist Does

Answers patient calls, books appointments, collects intake information, and sends reminders. Your phones are covered 24/7 starting day 15.

Retell AI voice agent with a warm, professional tone calibrated for healthcare environments

24/7 call answering for appointment requests, cancellations, and general inquiries

Dental specific scripts for cleanings, fillings, crowns, emergencies, and insurance verification

Skincare clinic scripts for consultations, treatment bookings, product questions, and follow ups

Real time appointment booking synced with your practice management software or scheduling system

Appointment reminder calls and texts at 48 hours and 24 hours before the visit

Patient intake collection: name, date of birth, insurance info, and reason for visit

New patient versus returning patient detection with appropriate conversation flows

Insurance verification questions that collect plan details for your billing team to process

Pre appointment instructions delivered by voice: fasting requirements, what to bring, parking info

Call analytics with booking rates, peak call times, common questions, and missed call recovery

Customizable scripts for seasonal promotions, new service launches, and holiday hours

AI Receptionist Architecture

Incoming calls route through Twilio to the Retell AI voice platform, which handles the real time conversation with sub 500ms response latency for natural dialogue. The conversation engine runs structured scripts with branching logic: it identifies the caller's intent (book appointment, cancel, ask a question), then follows the appropriate flow. Appointment booking queries the practice's availability API in real time, presents open slots to the caller, and creates the booking on confirmation. Patient information collection follows HIPAA aware patterns: the AI collects only what is needed for scheduling and stores it in encrypted PostgreSQL records. Call recordings and transcriptions are stored with access controls that match your compliance requirements. The dashboard shows call analytics, booking conversion rates, and common patient questions so you can continuously improve the scripts.

Tech Stack

Healthcare grade voice AI. Retell AI for natural conversations, Twilio for reliable telephony, encrypted storage for patient data.

Retell AI

Voice agent platform

Twilio

Telephony

Next.js

Backend and dashboard

TypeScript

End to end type safety

PostgreSQL

Patient and call data

Drizzle ORM

Type safe queries

Resend

Email notifications

Tailwind CSS

Dashboard UI

Vercel

Dashboard hosting

Railway

API hosting

14 Day Build Timeline

Day 1 to 2

Discovery and Scripts

Practice walkthrough, service catalog mapping, insurance workflow, call script design, Retell AI voice selection.

Day 3 to 5

Voice Agent Core

Retell AI setup, Twilio integration, appointment intent detection, question answering, patient intake flow.

Day 6 to 8

Scheduling Integration

Practice management API connection, real time availability lookup, appointment booking, cancellation handling.

Day 9 to 11

Intelligence

Insurance verification scripts, pre appointment instructions, reminder calls, new vs returning patient flows.

Day 12 to 13

Dashboard and Testing

Call analytics dashboard, live testing with real scenarios, script refinement, compliance review.

Day 14

Launch

Phone number setup, call forwarding configuration, production deployment, staff training, founder walkthrough.

AI Receptionist for Dental, Fixed Price

$9,499

14 day delivery • Retell AI voice • 30 day support

50% upfront, 50% on delivery • Multi location practices from $14,999

Start Your AI Receptionist

See an AI Voice Agent We Built

An AI voice agent that handles inbound calls, qualifies patients, and books appointments automatically. The conversational architecture powers 24/7 phone coverage for healthcare practices.

Read the AI Voice Agent Case Study