Custom Customer Portal

Custom Customer Portal
Self Service That Cuts Support 40%

Your customers email you for order status, invoice copies, and tracking numbers. Your support team looks it up and emails it back. Multiply that by 50 customers and your support team is a human database query. A customer portal lets customers self serve: check order status, download invoices, submit support tickets, view project progress, and access shared documents. Support volume drops 40% and customers get answers faster.

14 day delivery
White label ready
Full source code
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What We Build

A branded portal where customers track orders, download invoices, submit tickets, and access documents without emailing your team.

Order and project tracking with real time status updates, milestones, and delivery estimates
Invoice and payment history with PDF download, payment status, and outstanding balance view
Support ticket system with conversation threads, file attachments, and status tracking
Document sharing portal for contracts, reports, deliverables, and shared resources
Multi user accounts so your client's team members each have their own login
Notification system for status changes, new invoices, messages, and deliverable uploads
Knowledge base with searchable FAQs and help articles to reduce common support questions
Secure authentication with SSO options and role based access per client organization
Usage analytics and reporting dashboards personalized per client account
API integration with your backend systems for real time data synchronization
White label branding with your logo, colors, and custom domain
Admin panel for managing client accounts, permissions, and portal content

Measured ROI

40% fewer

Support Tickets

Customers find answers themselves instead of emailing your team

Instant

Response Time

Self service answers available 24/7 without waiting for a human

35% higher

Client Satisfaction

Transparency and instant access improve client experience scores

10 hrs/week saved

Admin Time

No more manually sending invoices, status updates, and documents

Tech Stack

React
Portal interface
Tailwind CSS
Styling
Hono
API server
PostgreSQL
Portal data
Drizzle ORM
Data layer
S3
Document storage
Better Auth
Authentication
Railway
Hosting

14 Day Build Timeline

Day 1 to 2

Portal Planning

Define client facing features, map data sources, design information architecture, plan authentication.

Day 3 to 5

Core Portal

Order tracking, invoice views, document library, support ticket system.

Day 6 to 8

Client Management

Multi user accounts, notifications, knowledge base, usage analytics.

Day 9 to 10

Admin Tools

Client management panel, content editor, permission controls, branding configuration.

Day 11 to 12

Testing

Permission validation, data accuracy, mobile responsiveness, security audit.

Day 13 to 14

Launch

Production deployment, client onboarding, data sync verification, documentation.

Customer Portal

$5,000

14 day delivery • White label • 30 day support

Basic portals from $3,000 • Enterprise from $15,000

Build Your Portal

See a B2B SaaS We Built

A client portal for a professional services firm that reduced support volume by 45% and improved client satisfaction scores by 30 points.

Read the Case Study

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Frequently Asked Questions

Free Estimate in 2 Minutes

50+ products shipped$10M+ funding raised2-week delivery

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